clash Platform Privacy Notice

This page describes what we collect when you use clash and how we keep that data protected. We at clash take your privacy seriously. When you register an account, deposit funds, or place bets on our sportsbook or live-dealer tables, we collect certain information to verify your identity, process your payments, and detect fraud.

Our privacy practices follow Indonesian data-protection standards and international best practices. We do not sell your personal data to third parties. We share information only with payment processors, banks, and regulatory bodies as required by law. This notice covers what we collect, how we use it, your rights, and how to contact us if you have questions.

By using clash, you consent to our collection and use of your information as described in this policy. If you do not agree with our practices, please do not create an account on our platform.

What information we collect when you use clash

When you register on clash, we collect your email address, phone number, password, and personal details (full name, date of birth, address). This is standard account information necessary to set up your profile and communicate with you.

For identity verification (KYC), we ask you to upload a photo ID and proof of address. We do this to comply with financial regulations and to prevent fraud. We store these documents securely and use them only for verification purposes. After verification, we retain them in case we need to re-verify your identity later or if regulatory authorities request them.

  • 1
    Account informationEssential

    Email, phone, password, name, date of birth, address. We use this to manage your clash account and send you important updates.

  • 2
    Identity documentsKYC

    Photo ID and proof of address. We verify these to comply with financial regulations and prevent fraud.

  • 3
    Payment informationTransactions

    When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we store transaction records including amounts and dates.

  • 4
    Activity logsPlatform Use

    We track your bets, game activity, IP address, browser type, and device information to detect fraud and improve our service.

How we use your data on clash

We use your information primarily to operate clash securely and compliantly. Your email and phone are used for account recovery, security alerts, and promotional communications (which you can opt out of). Your identity documents are used for KYC verification and regulatory compliance.

Payment information is used to process your deposits to clash and withdrawals back to your original payment method. We keep detailed transaction records to prevent money laundering and detect suspicious activity. If you deposit via mobile banking or a local payment virtual account, we store those transaction details to match your transfers and credit your balance.

Data retention: We retain your account information as long as your clash account is active. We keep transaction records for at least five years to comply with financial regulations. After you close your account, we retain data only as required by law.

Third parties and data sharing on clash

We share your information with third parties only when necessary. Our payment processors (e-wallet providers and banks) receive the information needed to process your deposits and withdrawals. When you use online payment, e-wallet, mobile banking, local payment, or online payment, those companies receive your transaction details. When you use a e-wallet, mobile banking, local payment, or online payment virtual account, the bank receives your transfer information.

We may share aggregated, non-personal information with analytics partners to improve our platform. We do not sell your personal data to advertisers or marketing firms. We may disclose your information to law enforcement or regulatory authorities if required by law or court order, or if we believe you have violated our terms or local law.

Payment processors
E-wallet and bank partners receive transaction information necessary to process your deposits and withdrawals.
Fraud detection
We may use third-party services to detect suspicious activity and prevent fraud on clash accounts.
Legal compliance
We share data with authorities only when required by law, court order, or if we reasonably believe someone is breaking our terms.
Service providers
We use hosting providers, email services, and customer-support platforms that have access to limited customer data.

Your rights regarding your clash data

You have the right to access your personal data at any time. Log into your clash account and view your profile, account history, and transaction records. If you believe any information is inaccurate, contact our support team and we will correct it.

You have the right to request deletion of your clash account and associated data. However, we may retain information as required by law or financial regulations—for example, transaction records needed for regulatory compliance or dispute resolution. We will delete data that is no longer necessary to operate your account.

Cookies and tracking on clash

We use cookies and similar tracking technologies on clash to remember your login, track your session, and improve our platform. Essential cookies are necessary to operate clash—they store your session token and remember your account preferences. Analytics cookies help us understand how you use clash and what games or sportsbook markets are most popular.

You can control cookies in your browser settings. If you disable cookies, some features of clash may not work properly. We also use pixel tags and similar technologies to monitor the effectiveness of our marketing and to detect fraud.

Security and data protection on clash

We take security seriously. Your clash account is protected by encryption. We use industry-standard SSL/TLS protocols to encrypt data in transit between your device and our servers. Your password is hashed and never stored in plain text. We never ask for your password via email or support chat.

Our servers may be located outside your jurisdiction. By using clash, you consent to the transfer of your data across borders. We maintain servers in secure data centres with access controls and backup systems to prevent data loss. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Data breaches: If we discover unauthorized access to your clash account or personal data, we will notify you by email or in-app notification as soon as possible. We will take immediate steps to secure your account and investigate the breach.

Children and minors on clash

Our services on clash are not directed to anyone under 18 years old. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will close their account and delete their data (except where required by law to retain it).

Parents or guardians who believe a child has created a clash account should contact us immediately. We will take steps to verify age and close underage accounts promptly.

Policy updates and your contact rights on clash

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or in-app notification. Your continued use of clash after an update means you accept the new policy.

If you have questions about your privacy on clash, or if you wish to exercise your rights—such as accessing or deleting your data—contact our support team. You can reach us via in-app chat, email, or through our contact form on clash. We will respond to your request within ten business days.

We are committed to protecting your privacy while you use clash across all our sportsbook betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). If you feel your privacy rights have been violated, you also have the right to lodge a complaint with your local data-protection authority.

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